Terms of service

Last Updated: June 18, 2026

1. Introduction

Welcome to Mulga Mesh.

These Terms of Service (“Terms”) govern your access to and use of the Mulga Mesh website, products, services, software, content and online store.

Mulga Mesh is a trading brand of:

WULU NETWORKS PTY LTD
ABN 39 685 222 271

Throughout these Terms, “Mulga Mesh”, “we”, “us” and “our” refer to WULU NETWORKS PTY LTD.

By accessing our website, purchasing products, submitting enquiries, creating an account, or otherwise using our services, you agree to be bound by these Terms and our Privacy Policy.

If you do not agree with these Terms, you must not use our website or purchase our products.

 

2. Eligibility

You must be at least 18 years of age to purchase products through our website.

If you purchase products on behalf of a business, organisation, government agency or other entity, you represent that you have authority to bind that entity to these Terms.

 

3. Products and Services

Mulga Mesh designs, supplies and supports wireless networking and monitoring solutions including:

  • Mesh Gate devices

  • Mesh Nodes

  • IoT Nodes

  • Network Extenders

  • Cameras

  • Environmental monitoring equipment

  • Weather stations

  • Sensors

  • Related accessories

  • Future connected products and services

Product specifications, pricing, availability and descriptions may change without notice.

We make reasonable efforts to ensure all information published on our website is accurate; however, errors may occasionally occur.

Images are provided for illustrative purposes only and actual products may vary slightly in appearance.

 

4. Orders

All orders submitted through the website constitute an offer to purchase.

Mulga Mesh reserves the right to:

  • Accept or reject any order;

  • Limit quantities;

  • Cancel orders affected by pricing errors;

  • Refuse supply where stock is unavailable;

  • Refuse supply where fraud or misuse is suspected.

A contract is formed only when Mulga Mesh confirms acceptance of your order.

If an order cannot be fulfilled, any payment received will be refunded.

 

5. Pricing

All prices displayed on the website are in Australian Dollars (AUD) unless otherwise stated.

Prices may change without notice.

Unless expressly stated otherwise:

  • Shipping charges are additional;

  • Installation is not included;

  • Site visits are not included;

  • Configuration services are not included;

  • GST will be applied where required by law.

 

6. Payment

Payment must be received before products are dispatched.

We may use third-party payment providers to process transactions.

Mulga Mesh does not store customer credit card details.

You warrant that any payment method used belongs to you or that you have authority to use it.

 

7. Shipping and Delivery

Delivery timeframes are estimates only.

Mulga Mesh is not responsible for delays caused by:

  • Freight providers;

  • Weather events;

  • Customs processes;

  • Supply chain disruptions;

  • Industrial action;

  • Natural disasters;

  • Events beyond our reasonable control.

Risk in products passes to you upon delivery.

Ownership remains with Mulga Mesh until full payment has been received.

 

8. Returns and Refunds

Returns, exchanges and refunds are governed by our Refund Policy and by applicable Australian Consumer Law.

Nothing in these Terms limits your rights under the Australian Consumer Law.

8A. Product Warranty and Support

Mulga Mesh stands behind the quality of its products and aims to provide practical and responsive customer support.

Manufacturer Warranties

Certain products sold by Mulga Mesh may be covered by manufacturer warranties provided by the original manufacturer.

Where applicable, manufacturer warranty terms will apply in addition to any rights available under Australian Consumer Law.

Mulga Mesh may assist customers in facilitating warranty claims with manufacturers, however the final determination of warranty coverage remains subject to the manufacturer's warranty conditions.

Australian Consumer Law

Nothing in these Terms excludes, restricts or modifies any rights, guarantees or remedies available under the Australian Consumer Law.

Customers may be entitled to repair, replacement or refund where products fail to meet consumer guarantees under applicable law.

Warranty Exclusions

To the maximum extent permitted by law, warranty coverage does not apply to damage or failures arising from:

  • Improper installation;

  • Incorrect configuration;

  • Failure to follow product instructions;

  • Misuse or abuse;

  • Accidental damage;

  • Unauthorised modifications;

  • Unauthorised repairs;

  • Neglect or improper maintenance;

  • Water ingress where products are installed outside their specified rating;

  • Lightning strikes;

  • Electrical surges;

  • Power supply faults;

  • Fire, flood, storm or other environmental events;

  • Damage caused by animals, insects or pests;

  • Use outside the product's intended purpose.

Third-Party Equipment

Mulga Mesh is not responsible for failures, interruptions or incompatibilities caused by third-party equipment, software, internet services, cloud services or mobile network providers.

Technical Support

Mulga Mesh may provide technical support by telephone, email, remote access or other means at its discretion.

Support services may include:

  • Product setup guidance;

  • Troubleshooting assistance;

  • Firmware update guidance;

  • Network configuration assistance;

  • Compatibility advice.

Technical support is provided on a reasonable-efforts basis and does not guarantee resolution of all issues.

Remote Assistance

Where customers request remote troubleshooting or support, they acknowledge that:

  • Mulga Mesh may require temporary access to network or device information;

  • Customers remain responsible for maintaining backups of any important data;

  • Mulga Mesh is not responsible for data loss resulting from troubleshooting activities unless caused by our negligence.

Site Visits and Field Services

Unless expressly included in a written quotation, purchase agreement or service agreement, product purchases do not include:

  • Site inspections;

  • Installation services;

  • Field support visits;

  • Travel expenses;

  • On-site commissioning.

Where site visits are requested, additional charges may apply.

Product Improvements

Mulga Mesh may periodically release product updates, firmware updates, documentation updates or revised recommendations.

Customers are responsible for ensuring devices are maintained and updated in accordance with any instructions provided by Mulga Mesh.

Warranty Claims

To make a warranty claim, customers should contact:

info@mulgamesh.com

Customers may be required to provide:

  • Proof of purchase;

  • Product serial numbers;

  • Photographs;

  • Diagnostic information;

  • Details of the fault.

Mulga Mesh may request that products be returned for inspection before determining an appropriate remedy.

 

9. Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in these Terms excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law or any other applicable legislation that cannot lawfully be excluded.

Where permitted by law, our liability is limited to:

  • Repair;

  • Replacement;

  • Re-supply; or

  • Refund,

at our discretion.

 

10. Wireless Network Performance

Mulga Mesh products utilise wireless communication technologies including Wi-Fi HaLow and other radio-frequency technologies.

Actual performance will vary depending on numerous factors including:

  • Terrain;

  • Vegetation;

  • Buildings;

  • Installation quality;

  • Antenna placement;

  • Device configuration;

  • Interference;

  • Weather conditions;

  • Power availability;

  • Customer equipment.

Any coverage distances, performance figures, deployment examples, diagrams, illustrations, marketing material or case studies published by Mulga Mesh are indicative only.

Mulga Mesh does not guarantee:

  • Specific coverage distances;

  • Specific throughput speeds;

  • Continuous connectivity;

  • Uninterrupted service;

  • Successful operation in every environment.

Customers are responsible for assessing whether products are suitable for their intended use.

 

11. Installation Responsibility

Unless expressly agreed in writing, customers are solely responsible for:

  • Site assessment;

  • Installation;

  • Configuration;

  • Mounting;

  • Cabling;

  • Power systems;

  • Solar systems;

  • Network integration;

  • Ongoing maintenance.

Mulga Mesh is not liable for issues arising from incorrect installation or configuration performed by customers or third parties.

 

12. Third-Party Products and Compatibility

Mulga Mesh may sell, recommend or provide guidance regarding third-party products including:

  • Cameras;

  • Sensors;

  • Weather stations;

  • Network equipment;

  • Software platforms;

  • Cloud services.

Compatibility information is provided in good faith based on information available at the time.

Mulga Mesh does not guarantee ongoing compatibility because third-party manufacturers may alter hardware, firmware, software or service availability without notice.

Customers are responsible for verifying that third-party products remain suitable for their requirements.

 

13. Monitoring and Data Services

Some products may collect, transmit or display information including:

  • Environmental data;

  • Sensor readings;

  • Network diagnostics;

  • Equipment status;

  • Camera imagery;

  • Operational information.

Such information is provided as a convenience only.

Customers must not rely solely on information generated by Mulga Mesh systems for:

  • Safety decisions;

  • Emergency response;

  • Security decisions;

  • Agricultural management;

  • Livestock management;

  • Business-critical operations.

Independent verification should always be undertaken where appropriate.

 

14. Not a Life-Safety System

Mulga Mesh products are not intended to replace:

  • Emergency services;

  • Safety procedures;

  • Security personnel;

  • Fire detection systems;

  • Medical alert systems;

  • Critical infrastructure control systems.

Customers remain responsible for maintaining appropriate safety, security and operational procedures.

Mulga Mesh accepts no responsibility for loss, injury or damage arising from reliance upon any monitoring or connectivity provided by its products.

 

15. Intellectual Property

All website content, branding, logos, graphics, text, photographs, videos, diagrams, software and documentation are owned by or licensed to Mulga Mesh.

Nothing in these Terms grants ownership of any intellectual property rights.

You may not reproduce, distribute, modify or exploit any content without our prior written permission.

The names “Mulga Mesh” and associated logos are protected intellectual property of WULU NETWORKS PTY LTD.

16. Website Use

You may access and use the Mulga Mesh website solely for lawful purposes.

You must not:

  • Use the website in a manner that breaches any law or regulation;

  • Interfere with the operation or security of the website;

  • Attempt to gain unauthorised access to any systems, servers or accounts;

  • Upload malicious software, viruses or harmful code;

  • Use automated systems, bots, crawlers or scraping tools without our prior written permission;

  • Misrepresent your identity or affiliation with any person or organisation;

  • Use the website in a way that may damage, disable or impair its operation.

We reserve the right to suspend or terminate access to the website where we reasonably believe these Terms have been breached.

 

17. Customer Reviews and Feedback

Customers may choose to submit reviews, testimonials, photographs, comments or other feedback regarding Mulga Mesh products and services.

By submitting such material, you grant Mulga Mesh a non-exclusive, royalty-free, perpetual, worldwide licence to use, reproduce, publish, modify and display that material for marketing, promotional, educational and business purposes.

You warrant that:

  • The material is your own or that you have permission to provide it;

  • The material does not infringe any third-party rights;

  • The material is accurate and not misleading.

Mulga Mesh reserves the right to remove any content that is unlawful, offensive, misleading or otherwise inappropriate.

 

 

18. Third-Party Websites and Services

Our website may contain links to third-party websites, software platforms or services.

These links are provided for convenience only.

Mulga Mesh does not control and is not responsible for:

  • Third-party websites;

  • Third-party software;

  • Cloud services;

  • External content;

  • Third-party privacy practices;

  • Third-party terms and conditions.

Accessing third-party services is entirely at your own risk.

 

 

19. Privacy

Your use of the website and our services is subject to our Privacy Policy.

By using our website, you acknowledge that you have read and understood our Privacy Policy and consent to the collection, use and disclosure of personal information as described therein.

 

 

20. Force Majeure

Mulga Mesh will not be liable for any delay, failure or interruption in the performance of its obligations where such delay, failure or interruption results from circumstances beyond our reasonable control.

This includes, but is not limited to:

  • Flood;

  • Bushfire;

  • Cyclone;

  • Storm;

  • Drought;

  • Pandemic;

  • Industrial action;

  • Supply chain disruption;

  • Transport delays;

  • Government action;

  • Telecommunications outages;

  • Internet outages;

  • Satellite service interruptions;

  • Electrical power failures;

  • Acts of God.

During such events, our obligations will be suspended for the duration of the event and resumed as soon as reasonably practicable.

 

 

21. Disclaimer of Warranties

To the maximum extent permitted by law, Mulga Mesh provides its website, products and services on an "as is" and "as available" basis.

Except as expressly stated in writing or required under Australian Consumer Law, Mulga Mesh makes no warranty or representation regarding:

  • Continuous operation;

  • Uninterrupted connectivity;

  • Error-free performance;

  • Product suitability for a particular purpose;

  • Compatibility with all third-party equipment;

  • Availability of external services;

  • Accuracy of monitoring information.

Customers are responsible for determining whether products are suitable for their intended use.

Nothing in this section limits any consumer guarantees that cannot be excluded under Australian Consumer Law.

 

 

22. Limitation of Liability

To the maximum extent permitted by law, Mulga Mesh, its directors, employees, contractors, suppliers and affiliates will not be liable for any indirect, incidental, special, consequential or economic loss arising from or related to:

  • Use of our products;

  • Use of our website;

  • Loss of connectivity;

  • Network interruptions;

  • Equipment failure;

  • Data loss;

  • Loss of profits;

  • Loss of production;

  • Loss of livestock;

  • Crop loss;

  • Business interruption;

  • Security incidents;

  • Reliance on monitoring information.

Where liability cannot be excluded by law, Mulga Mesh's liability is limited, at its option, to:

  • Repair of goods;

  • Replacement of goods;

  • Re-supply of services; or

  • Refund of the amount paid.

To the extent permitted by law, our total aggregate liability shall not exceed the amount paid by the customer for the specific product or service giving rise to the claim.

 

 

23. Indemnity

You agree to indemnify and hold harmless Mulga Mesh, WULU NETWORKS PTY LTD, its directors, officers, employees, contractors and agents from any claims, liabilities, losses, damages, costs or expenses arising from:

  • Your breach of these Terms;

  • Your misuse of our products;

  • Your unlawful conduct;

  • Your infringement of third-party rights;

  • Installation or use of products contrary to our instructions.

 

24. Suspension and Termination

Mulga Mesh may suspend or terminate access to the website, customer accounts, services or support where:

  • These Terms are breached;

  • Fraudulent activity is suspected;

  • Unlawful conduct is identified;

  • Continued access presents a security risk.

Termination does not affect any rights or obligations accrued before termination.

 

25. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be severed and the remaining provisions will continue in full force and effect.

 

26. Waiver

Failure by Mulga Mesh to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.

 

27. Assignment

You may not assign or transfer your rights under these Terms without our prior written consent.

Mulga Mesh may assign, transfer or novate its rights and obligations under these Terms at any time.

 

28. Governing Law

These Terms are governed by the laws of Queensland, Australia.

The parties submit to the non-exclusive jurisdiction of the courts of Queensland and the Commonwealth of Australia.

 

29. Changes to These Terms

Mulga Mesh may amend these Terms from time to time.

Any updated version will be published on our website together with the revised effective date.

Continued use of our website, products or services after publication of revised Terms constitutes acceptance of those revised Terms.

 

30. Contact Information

If you have any questions regarding these Terms, please contact:

Mulga Mesh
A trading brand of WULU NETWORKS PTY LTD
ABN 39 685 222 271

Email: info@mulgamesh.com

Website: www.mulgamesh.com