Privacy policy

Last updated: June 18, 2026

Mulga Mesh operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”).

Mulga Mesh is a trading brand of WULU NETWORKS PTY LTD (ABN 39 685 222 271) and is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use and disclosure of your information as described in this Privacy Policy.

 

 

Australian Privacy Compliance

Mulga Mesh is operated by WULU NETWORKS PTY LTD and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where applicable.

We take reasonable steps to ensure personal information is collected, stored, used and disclosed in a secure and responsible manner.

 

 

Personal Information We Collect or Process

When we use the term “personal information”, we are referring to information that identifies or can reasonably be linked to you or another person.

Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or reasonably be linked to you.

Depending on how you interact with our Services, we may collect or process the following categories of personal information:

Contact Information

  • Name

  • Postal address

  • Billing address

  • Shipping address

  • Email address

  • Telephone number

Financial Information

  • Payment method information

  • Transaction details

  • Payment confirmations

Please note that payment card information is generally processed securely through our payment providers and is not stored by Mulga Mesh.

Account Information

  • Username

  • Password

  • Account preferences

  • Settings

Transaction Information

  • Products viewed

  • Products added to cart

  • Wishlist items

  • Purchase history

  • Returns and exchanges

Communications

Information you provide when contacting us through:

  • Contact forms

  • Email

  • Support requests

  • Commercial enquiries

  • Consultation requests

Device Information

  • IP address

  • Browser type

  • Device information

  • Network information

  • Unique identifiers

Usage Information

Information relating to your interaction with the Services, including how and when you access and navigate our website.

 

 

Personal Information Sources

We may collect personal information:

Directly From You

When you:

  • Create an account

  • Place an order

  • Submit a form

  • Request a quote

  • Contact us

  • Subscribe to updates

Automatically Through the Services

Including from your device when you:

  • Visit our website

  • Use our products

  • Interact with our online services

  • Communicate with connected Mulga Mesh equipment where applicable

Through Service Providers

Including providers that assist with:

  • Ecommerce operations

  • Payment processing

  • Website hosting

  • Analytics

  • Customer support

  • Shipping and fulfilment

From Partners and Third Parties

Where permitted by law or with your consent.

 

 

Information Provided Through Enquiries and Consultations

When you contact us, request a quote, submit an enquiry, arrange a consultation, or discuss a potential deployment, we may collect information including:

  • Name

  • Email address

  • Phone number

  • Business name

  • Property location

  • Details relating to your project requirements

We use this information to:

  • Respond to enquiries

  • Provide recommendations

  • Prepare quotations

  • Deliver customer support

  • Assess suitability of Mulga Mesh products and solutions

 

 

Commercial and Business Customers

Mulga Mesh provides products and services to both individual consumers and business customers.

We may collect and process business contact information relating to organisations, employees, contractors, consultants and authorised representatives when providing products, services, quotations, support or deployment assistance.

 

 

How We Use Your Personal Information

Provide, Tailor and Improve Services

We use personal information to:

  • Process orders

  • Deliver products

  • Arrange shipping

  • Manage accounts

  • Process returns and exchanges

  • Provide support

  • Improve customer experience

  • Recommend relevant products

Marketing and Advertising

We may use personal information to:

  • Send product updates

  • Provide promotional communications

  • Inform you of new products and services

  • Display relevant advertising

Marketing communications will only be sent where permitted by law or where you have provided consent.

You may unsubscribe from marketing communications at any time using the unsubscribe link included in our emails.

Security and Fraud Prevention

We use personal information to:

  • Protect accounts

  • Prevent fraud

  • Investigate suspicious activity

  • Secure our Services

  • Protect customers and business operations

Communicating With You

We use personal information to:

  • Respond to enquiries

  • Provide support

  • Send service notifications

  • Maintain our business relationship with you

Legal Reasons

We may use personal information to:

  • Comply with applicable laws

  • Respond to lawful requests

  • Enforce our policies

  • Protect our legal rights

 

 

Device and Network Information

Certain Mulga Mesh products and services may generate technical information relating to:

  • Device status

  • Connectivity

  • Diagnostics

  • Firmware versions

  • Network performance

  • Sensor operation

Where such information is collected, it is used solely for:

  • Product operation

  • Customer support

  • Troubleshooting

  • Product improvement

  • System maintenance

  • Service delivery

Mulga Mesh does not access customer camera footage, sensor data or deployment information unless:

  • Technical support is requested;

  • Troubleshooting is required; or

  • The customer expressly authorises access.

 

 

How We Disclose Personal Information

We may disclose personal information:

To Service Providers

Including:

  • Shopify

  • Payment processors

  • Shipping providers

  • Analytics providers

  • Cloud hosting providers

  • Customer support platforms

To Marketing Partners

To assist with advertising and marketing activities.

At Your Direction

Where you request or authorise us to share information.

Corporate Transactions

In connection with mergers, acquisitions, business restructuring or similar transactions.

Legal Requirements

Where disclosure is required by law or necessary to protect our legal rights.

 

 

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information in order to provide and improve the Services.

Information submitted through our website may be processed by Shopify and related service providers, including providers located outside Australia.

To learn more about how Shopify uses personal information, please visit:

https://privacy.shopify.com

 

 

Cookies and Analytics

We use cookies and similar technologies to:

  • Improve website functionality

  • Analyse website traffic

  • Understand visitor behaviour

  • Improve customer experience

  • Support marketing activities

These technologies may be provided by:

  • Shopify

  • Google Analytics

  • Advertising platforms

  • Other authorised service providers

You may adjust your browser settings to refuse cookies, however some website features may not function correctly if cookies are disabled.

 

 

Third Party Websites and Links

Our Services may contain links to third-party websites and platforms.

We are not responsible for the privacy, security or content of third-party websites and encourage you to review their privacy policies before providing personal information.

 

 

Children’s Data

The Services are not intended for children.

We do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us so we can remove the information where appropriate.

 

 

Security and Retention of Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

However, no method of transmission or storage is completely secure and we cannot guarantee absolute security.

We retain personal information only for as long as necessary to:

  • Provide Services

  • Meet legal obligations

  • Resolve disputes

  • Enforce agreements

  • Support legitimate business operations

 

 

Your Rights and Choices

Depending on applicable law, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of personal information

  • Receive a copy of personal information

  • Manage marketing preferences

To exercise any applicable rights, please contact us using the details below.

We may need to verify your identity before responding to requests.

We will not discriminate against you for exercising any applicable privacy rights.

 

 

Complaints

If you believe we have mishandled your personal information, please contact us first so we can investigate and attempt to resolve the issue.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) or another relevant regulatory authority.

 

 

International Transfers

Some of our service providers, including Shopify, may process or store personal information outside Australia.

Where personal information is transferred internationally, we take reasonable steps to ensure appropriate safeguards are in place and that information is handled in accordance with applicable privacy laws.

 

 

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements or operational needs.

Any updates will be published on this page together with an updated revision date.

 

 

Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or would like to request access to, correction of, or deletion of your personal information, please contact:

Mulga Mesh
A trading brand of WULU NETWORKS PTY LTD
ABN 39 685 222 271

Email: info@mulgamesh.com